Customer Care Associate

Community · Mesa, Arizona
Department Community
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $16-$20 DOE

About Juniper Print Shop:

Juniper Print Shop is a fast-growing e-commerce retailer that sells large format art prints licensed from 40 independent artists and curated by interior designer Jenny Komenda.  Juniper seeks to create artful products and share unique design ideas that spark creativity and confidence and inspire our community to find joy and meaning in their homes and spaces.  Juniper’s core values are scrappiness, putting people first, and demonstrating care.  Juniper is headquartered in Mesa, Arizona.

 

Juniper is dedicated to creating an inclusive environment and is proud to be an equal opportunity employer.  Juniper is committed to recruiting, training, compensating and promoting regardless of race, color, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status.

 

For more information, visit www.juniperprintshop.com, or connect with us on Instagram or Facebook.


Summary

Juniper is seeking a full-time Customer Care Associate to help manage incoming customer service inquiries and complaints.  Most customer service inquiries are handled over email, but may also include inquiries made via phone, chat, social media or through other means.  The Customer Care Specialist is empowered to use technology and human empathy to resolve customer issues in a way that builds customer trust and loyalty.  We are passionate about our customers and work to delight them in every interaction with Juniper.

 

Responsibilities/Duties

  • Troubleshoot and resolve customer service inquiries while building a relationship with the customer
  • Engage with clients over email, chat and/or social media in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process
  • Forward and escalate inquiries to relevant individuals and departments
  • Email customers to give them accurate feedback on the process of their inquiries
  • Work to exceed customer satisfaction, efficiency metrics and issue resolution targets
  • Continuously look for areas of improvement and communicate trends in customer calls to Juniper leadership, as appropriate


Competencies

  • Impeccable email and writing skills
  • Strong problem-solving skills and the ability to think analytically while working in a moderate- to high-volume environment
  • Excellent communication and relationship building skills
  • Passion for helping others
  • Resourceful problem solver
  • Strong attention to detail
  • Comfort with juggling many tasks at once, while also prioritizing effectively
  • Strong sense of professionalism and discretion required


Job Type: Full-time

 

Salary: $16.00 to $20.00 / hour, based on experience

 

Experience


  • 3+ years’ experience in customer service, retail or sales environment.  Strong preference for direct experience handling customer service over email.

 

Education


  • High school diploma/GED required (College degree preferred)

 

Schedule

 

  • Monday to Friday

 

Work Remotely

 

  • No

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  • Location
    Mesa, Arizona
  • Department
    Community
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    $16-$20 DOE